Sound familiar?
Everything covered in the service
Helpdesk & remote support
Your team gets a real person by phone, email or portal, Monday to Friday 8am–6pm ET — with remote resolution for most issues and on-site visits across the GTA when hands are needed.
24/7 monitoring & alerting
Servers, workstations, network gear and cloud services are monitored around the clock, so problems are caught before your staff notice them.
Patch & update management
Operating systems and business applications are patched on a schedule, tested and reported — closing the gaps attackers exploit.
Endpoint protection
Managed antivirus / EDR on every device, with policies enforced centrally and alerts handled by us.
Microsoft 365 & user management
Accounts, licences, mailboxes, MFA and sharing policies managed for you — including same-day onboarding and secure offboarding.
Backup oversight
We verify your backups are running, test restores and make sure you could recover from a bad day.
Vendor coordination
We deal with your internet provider, printer vendor, phone system and line-of-business software support — you make one call.
Documentation & asset tracking
Every device, licence, password policy and configuration is documented, so nothing lives in one person's head.
Quarterly business reviews
Plain-language reporting on tickets, risks and upcoming needs, plus a 12-month technology roadmap and budget.
Ontario businesses where downtime and data loss are not an option
We work with small and mid-sized organisations across Brampton, Mississauga, Toronto and the GTA, Hamilton, Oakville and Burlington, and Vaughan, Markham and Richmond Hill, with particular experience in these sectors.
Law firms
Client confidentiality, secure document handling and reliable access to practice-management systems.
Medical & dental clinics
PHIPA-aware setups, EMR uptime and locked-down access to patient records.
Accounting & finance
Protecting client financial data, secure remote work during tax season and audit-ready records.
Manufacturing & logistics
Keeping shop-floor systems, scanners and ERP connected without downtime.
Professional services
Consultancies, agencies and engineering firms that need IT to just work.
What makes this different
Proactive by design
The goal is fewer tickets, not more billable hours. Monitoring, patching and standards are set up on day one.
Security is included, not an add-on
MFA, endpoint protection, patching and backup checks are part of the core plan for every client.
Owner-level attention
You deal with the people who built your setup, not a call-centre queue reading a script.
What you can hold us to
These are written into every agreement, not just the website.
Helpdesk hours, Mon–Fri
A real person by phone, email or portal throughout the business day, with critical alerts handled outside those hours.
Response targets
Critical issues acknowledged and worked within one hour; standard requests within four business hours.
After onboarding
No long lock-in. Once onboarding is complete, you stay because the service is good — not because a contract says so.
Cyber-liability coverage
Kyros Networks carries cyber-liability insurance, so the people protecting your business are covered too.
From first call to fully managed
Discovery call
A 30-minute conversation about your business, your current setup and what's frustrating you.
Assessment
We review your network, devices, accounts, backups and security posture and document the gaps.
Proposal
A clear scope, fixed monthly price and rollout plan — no surprises, no jargon.
Onboard & improve
We stabilise first, then work through the improvement plan with you every quarter.
Simple per-user pricing
Managed IT is priced per user per month, with the rate set by the number of people and devices we support, whether you have on-premise servers, and how much after-hours coverage you need. The monthly fee covers unlimited support for what's in scope — projects like office moves or migrations are quoted separately, in advance. After onboarding, agreements run month-to-month.
Start with a free IT assessment
A no-cost review of your current setup. You'll get a written summary of gaps, quick wins and a recommended plan — useful whether or not you work with us.
Book a Free IT Assessment →Common questions
What size of business do you work with?
Typically Ontario businesses with 5 to 100 staff. That's the range where a full-time IT hire doesn't make sense but ad-hoc support has started to hurt.
Do we have to sign a long contract?
No. There is an onboarding period while we stabilise and document your environment; after that, the agreement runs month-to-month. Scope, pricing and response targets are always in writing before we start.
Can you work alongside our existing IT person?
Yes. Many clients keep an internal contact for day-to-day questions while we handle monitoring, security, patching and escalations (a co-managed arrangement).
What happens when something breaks after hours?
Monitoring runs 24/7 and critical alerts are handled outside helpdesk hours. Standard helpdesk hours are Monday to Friday, 8am–6pm ET, with critical issues acknowledged within one hour and standard requests within four business hours.
Do you support Mac and Windows?
Both, plus mobile devices and Microsoft 365 / Google Workspace environments.
From the Kyros blog
Let’s talk about your technology
Book a free discovery call and we’ll review your current setup, risks and priorities — no obligation. Serving Brampton, Mississauga, Toronto and the GTA, Hamilton, Oakville and Burlington, and Vaughan, Markham and Richmond Hill.